Every call and text message flows through BayOS. Know who is calling before you answer, send updates from the repair order, and keep a complete communication timeline for every customer -- all powered by Twilio.
Two-way text messaging with customers. Send updates, photos, and text-to-pay links. Messages auto-link to the customer record.
Make and receive calls through BayOS using your shop phone number. No separate phone system needed.
Optionally record inbound and outbound calls. Recordings are attached to the customer timeline for dispute resolution and training.
Missed calls go to voicemail and are automatically transcribed. Read the message instead of listening to it.
When a customer calls, a screen pop shows their name, vehicle, open repair orders, and lifetime value before you pick up.
Every call and text is automatically logged to the customer record and linked to the active repair order.
Customer dials your shop number. Twilio routes the call to BayOS and triggers a lookup by caller ID.
BayOS matches the number to a customer and displays their name, vehicle, open RO, and lifetime value in a screen pop.
After the call, BayOS logs the call duration, recording, and notes to the customer timeline and active repair order.
Advisor sends a text from the repair order -- status update, photo, estimate link, or text-to-pay.
Twilio delivers the message and reports delivery status back to BayOS. You see sent, delivered, and failed statuses.
The message is logged to the customer timeline and linked to the repair order. Replies come back into BayOS.
Connect your Twilio account and start making calls and sending texts from BayOS in minutes.
Go to Settings > Integrations and enter your Twilio Account SID, Auth Token, and the phone number you want to use for SMS and calls.
Create a TwiML application in your Twilio console and point the voice and messaging webhooks to the BayOS endpoints provided in Settings. This routes all calls and texts through BayOS.
Make a test call and send a test text to verify the screen pop, call routing, and message delivery are working correctly.
Incoming Call -- Screen Pop
RingingSarah Mitchell
(512) 555-0147
Vehicle
2021 Toyota Camry SE
Open RO
RO-1047 -- Brake Service
Lifetime Value
$4,820.00
Last Visit
Feb 10, 2026
See how BayOS and Twilio give your advisors a complete communication hub -- calls, texts, voicemails, and screen pops all in one place.