Manage every repair from first estimate to final invoice. BayOS gives your service advisors and technicians a single, streamlined workflow that eliminates paper, reduces errors, and gets vehicles back on the road faster.
Every repair order starts as an estimate and flows seamlessly through authorization, work-in-progress, and invoicing without re-keying a single line item. Your service advisors build the estimate once, the customer approves it, and the RO updates automatically as work progresses. When the job is done, one click converts it to a final invoice ready for payment.
2021 Toyota Camry -- 60K Service
$826.98
Estimate Total
Approved
Customer Status
Tech Assignments -- RO #10247
Jake Rodriguez
Brake service, rotors, pads
Marcus Thompson
Timing belt, water pump, tensioner
Amy Sanchez
Alignment check and adjust
Large jobs often need more than one technician. BayOS lets you split a single repair order across multiple techs, assigning specific line items to each. Every tech sees only their assigned work, clocks in and out against their tasks, and the RO automatically tracks labor hours per technician for accurate payroll and productivity reporting.
Stop playing phone tag. When an estimate is ready, BayOS sends the customer a text or email with a link to review the full breakdown -- line items, prices, inspection photos, and tech notes. Customers approve or decline each line individually, add comments, and sign digitally. You get notified the instant they respond so work can begin without delay.
Customer Approval Portal
Front brake pads and rotors
Parts: $189.00 | Labor: $155.00
Cabin air filter replacement
Parts: $32.00 | Labor: $25.00
Transmission fluid flush
Parts: $85.00 | Labor: $120.00
Digitally signed by Sarah M. on Feb 14, 2026
RO Status Pipeline
Every repair order moves through a clear, defined pipeline from NEW to PICKED UP. Your service advisors see the status of every vehicle in the shop at a glance on the workflow board. Customers get automatic text updates when their vehicle moves to a new stage, so they always know where things stand -- without calling the shop.
Parts, labor, fees, sublet, and shop supplies with configurable markup rules
Pre-built job templates for common services -- add a full brake job in seconds
Built-in OEM and aftermarket labor time lookup for accurate estimates
Sequential RO numbering with customizable prefixes per location
Convert any authorized estimate to a final invoice with a single click
Private tech-to-advisor notes and customer-facing notes on every RO
Set and track promised completion dates with overdue notifications
Parts, labor, fees, sublet, and hazmat -- each with separate tax rules
Eight-stage pipeline from check-in to pickup with automated updates
See how BayOS can cut your admin time in half and help your team close more work, faster. Get a personalized demo of the full repair order workflow.