Seven report types that give you a clear picture of revenue, margins, technician output, and customer value -- so you can make decisions based on data instead of gut feeling.
The revenue report breaks down every dollar that flows through your shop -- parts, labor, sublet, fees, and shop supplies. Profitability reports layer in cost-of-goods so you see gross margin per RO, per service, and per technician. Spot the jobs that look busy but bleed money, and double down on the ones that actually grow your bottom line.
| Technician | Clocked | Billed | Efficiency |
|---|---|---|---|
| James R. | 38.5h | 46.2h | 120% |
| Maria S. | 40.0h | 43.8h | 110% |
| Derek T. | 39.0h | 35.1h | 90% |
| Kevin W. | 36.0h | 29.5h | 82% |
Shop average efficiency: 101% | Industry benchmark: 95%
Track every technician's billed hours against clocked hours to calculate labor efficiency. Identify your top performers, spot bottlenecks, and make informed decisions about hiring, training, and pay plans. Efficiency ratios above 100% mean your techs are billing faster than book time -- a sign of experience and quality tooling.
The accounts receivable aging report buckets outstanding invoices into 0-30, 31-60, 61-90, and 90+ day ranges so you always know where your cash is tied up. The deferred work report tracks every service a customer declined or postponed, giving your service advisors a ready-made follow-up list that turns old quotes into new revenue.
Projection includes walk-ins based on 12-week rolling average.
BayOS uses scheduled appointments, historical walk-in volume, and seasonal patterns to project revenue up to four weeks out. You can also compare your key metrics -- average RO value, car count, labor margin, and efficiency -- against anonymized industry benchmarks so you know exactly where you stand relative to shops of similar size.
Get a personalized walkthrough of every report BayOS offers and see how your shop's numbers stack up against industry benchmarks.