Twilio-powered VoIP that pops the customer's full profile the instant they call. Every conversation is logged, recorded, and linked to the right repair order automatically.
When the phone rings, BayOS matches the caller ID to your customer database and displays a screen pop with everything your advisor needs: the customer's name, every vehicle on file, any open repair orders, outstanding balance, lifetime value, and the last service performed. Your advisor can greet the customer by name and say “How's the Camry running since we did those brakes last month?” before they even explain why they are calling.
Called about RO #4892 status. Approved rear brake job.
Called to confirm pickup time for oil change.
Missed -- callback completed at 9:18 AM.
Discussed brake estimate. Declined rear brakes, approved fronts.
Every call -- inbound, outbound, and missed -- is automatically logged in the customer's record with the time, duration, and which advisor handled it. Advisors can add notes right after the call, and those notes are searchable later. Call recording is available on every line for training, dispute resolution, and quality assurance. Recordings are stored securely and playable from the customer timeline.
Every missed call creates a callback task in a dedicated queue so no lead or customer falls through the cracks. If the caller leaves a voicemail, BayOS transcribes it automatically and delivers the text alongside the audio to your advisor. No more replaying garbled voicemails three times trying to catch a phone number. Your team sees the transcript, the caller info, and can call back with one click.
“Hi, my name is David, I have a 2020 Tacoma that needs new brakes. A friend referred me. My number is 512-555-0283. Thanks.”
No voicemail. Existing customer -- 2019 BMW X3.
Voicemail: “Just checking if my car is ready for pickup tomorrow. Thanks!”
Oil change + tire rotation -- In Progress. Rear brakes recommended ($485). Waiting for customer approval.
Call will be auto-linked to RO #4892 and recorded.
Click any phone number in BayOS -- on a customer record, a repair order, or a fleet account -- and the call initiates directly from the platform. No dialing, no copy-pasting numbers. When you call from an open repair order, the call is automatically linked to that RO so the notes and recording live right where they belong. When a customer calls back, BayOS detects the open RO and links the inbound call too.
See how BayOS phone integration turns every call into a better customer experience and gives your advisors the context they need before they even say hello.