One inbox for SMS and email. Automated texts at every stage of the repair -- from appointment confirmation to payment receipt -- so customers stay informed without a single phone call.
Stop switching between your phone, email client, and shop management software. BayOS pulls every SMS and email into a single threaded inbox organized by customer. Your service advisors see the full conversation history right alongside the customer's vehicles, open repair orders, and account balance. Reply to a text or fire off an email without leaving the platform.
Thanks! I'll approve the estimate now.
What time can I pick up the truck?
Got it, see you at 9am tomorrow.
BayOS: Your 2019 F-150 is ready for pickup.
Hi {first_name}, your appointment for {vehicle} is confirmed for {date} at {time}.
Your inspection results are ready. Tap to review: {inspection_link}
Hi {first_name}, your estimate for RO #{ro_number} is ready. Reply APPROVE to authorize work.
Great news! Your {vehicle} is ready for pickup. Total: {total}. Pay online: {payment_link}
Customers want to know what is happening with their car without having to call. BayOS sends automatic text messages at every stage of the repair -- when the appointment is booked, when the inspection is done, when the estimate is ready, and when the vehicle is ready for pickup. Your advisors spend less time on the phone and customers feel informed the entire time.
Build a library of reusable message templates for every situation -- appointment reminders, estimate follow-ups, payment reminders, seasonal promotions, and thank-you notes. Each template supports merge fields that auto-populate with the customer's name, vehicle info, RO number, balance due, and more. What used to take five minutes of typing now takes one click.
Hi Sarah, just following up on the estimate for your 2021 Toyota Camry (RO #4821). Let us know if you have any questions or reply APPROVE to get started.
Estimate Approval
10:42 AM
Payment Reminder
10:38 AM
Appt Confirmation
10:15 AM
Payment Reminder
9:58 AM
Every outbound message is tracked with delivery status -- queued, sent, delivered, read, or failed. If a text bounces, BayOS flags it so you can follow up by phone or email. Payment reminders go out automatically at 1, 3, and 7 days past due, and each one includes a direct payment link so customers can settle their balance from their phone in under a minute.
See how automated messaging keeps your customers informed and your advisors focused on selling work instead of making phone calls.